Comfortable lodgings and fine dining aren’t the only perks a hotel stay may offer. The benefits extend to an array of amenities. Here are some insider secrets that can help you get the most out of your stay.
What rights do you have as a hotel guest?
Just as airline passengers have rights, hotel guests also have "the right of privacy, security, and the right that all services purchased are delivered and working properly," says Marco Polo Ortigas general manager Frank Reichenbach. The right to privacy ensures that guests occupying a room should not be
Hotels may not turn away guests, except in special cases such as if the guest refuses to pay his bill, if he is intoxicated and disorderly, if he breaks the house rules, or if the guest is a person of general bad reputation.
What are guests allowed to take from the hotel
However, hoteliers have seen some pretty crazy stuff taken away from the rooms: From large items such as pillows and bathroom mats to the mundane, such as remote batteries and light bulbs. Bathrobes and towels are on the list of things you should leave behind. At some hotels such as Marco Polo Ortigas, they have systems and procedures that help the
Maximize your access to the concierge
Reichenbach ensures that in the establishment he runs, “a well-traveled guest can expect to receive five-star treatment during their stay.” He manages the hotel with the belief that hoteliers must “be true and honest in any communications with customers. Rehearsed and artificial customer services do not impress.”
Regarding hotel room service, there’s a hot and not list
When you order a steak, ask for it to one level rarer than your usual order. On its way up, the meat is sometimes placed on a dish warmer that slowly cooks it further so trust that it will be perfectly cooked when it gets to you.