Heritage

The British Royal Family Issues Social Media Guidelines to Prevent Online Trolling

In recent months, Meghan Markle and Kate Middleton have been attacked on social media. Today, Kensington Palace responds.
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  • Following the rise of online trolls targeting Meghan Markle and Kate Middleton, the British royal family has issued social media guidelines for users interacting with their accounts.
  • The rules require that comments not include abusive or discriminatory language, irrelevant topics, spam, or advertising.

    The online abuse directed at the Duchess of Cambridge and the Duchess of Sussex has gotten so bad that this morning, the royal family issued a set of social media guidelines asking that anyone who engages with the social media channels run by the royal family, Clarence House, and Kensington Palace show "courtesy, kindness, and respect for all members of our social media communities."

    Specifically, the rules, which were laid out in a post on the royal family's website guard against not only threatening, discriminatory, or abusive comments but also spam, irrelevant conversations, advertising, and any language that breaches the platform's terms of service.

    Read the full text of the rules here:

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    Comments must not:

    • Contain spam, be defamatory of any person, deceive others, be obscene, offensive, threatening, abusive, hateful, inflammatory or promote sexually explicit material or violence.
    • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
    • Breach any of the terms of any of the social media platforms themselves.
    • Be off-topic, irrelevant or unintelligible.
    • Contain any advertising or promote any services.

      Should social media users break the above guidelines, administrators of the royal family's accounts will hide or delete comments as necessary, and will also take measures to block users.

      The royal family also "[reserves] the right to send any comments we deem appropriate to law enforcement authorities for investigation as we feel necessary or is required by law."

      These rules come several weeks after Hello magazine reported that Kensington Palace staff are spending hours each week combatting attacks on the Duchess of Sussex and Cambridge.

      "The Palace has always monitored comments but it’s a hugely time consuming thing," a source revealed to the publication.

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      "They can block certain words, but some of it is quite serious," the source continued. "Over the course of last year, with hundreds of thousands of comments, there were two or three that were violent threats. You can delete and report and block people and the police have options around particular people. It’s something you have to manage because there’s no other way to control it."

      Royal staffers clarified in the story that many comments left on the Kensington Palace accounts are positive, but clearly the issue has grown in such a way that they felt they needed to make a firm public statement regarding the social media community.

      *This story originally appeared on Townandcountrymag.com

      *Minor edits have been made by the Townandcountry.ph editors

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