Manners & Misdemeanors

What Hoteliers Think When You Take Their Toiletries Home

Is it proper keep those fancy personal care products after your stay?
IMAGE Courtesy of the Peninsula Manila
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Many hoteliers are flattered when their guests take home the complimentary toiletries in their guest rooms as a reminder of an enjoyable stay.

Margaux Hontiveros of the Raffles and Fairmont Makati says “the Fairmont uses toiletries from Le Labo, a New York-based perfume house, that handcrafts the Rose 31 line that is exclusively found in Fairmont hotels across the globe. For Raffles, we use a proprietary blend made with premium ingredients.”

“With as much thought and work done for these amenities,” Hontiveros says, “it is, of course, an honor for us that our guests enjoy those as much as they do, enough to want to take those home and perhaps extend the experience of their stay at either Raffles or Fairmont.”

You’re also free to ask for more complimentary toiletries, but not more than you need over the course of your stay. Garchitorena and Hontiveros point out their hotels assume that the guests know their limits, the latter saying that “it’s not the profile of our guests” to ask for more than they need.

Mariano Garchitorena of the Peninsula Manila says, “Our current line of bath soap and gel, shampoo, conditioner, and body lotion was created for us by Oscar de la Renta through Gilchrist & Soames. We work only with the best.”

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“We also only work with partners whose CSR values align with ours,” says Garchitorena. “Therefore our formulations aren’t only gentle on the skin, but also on the environment. We place a major emphasis on ingredient education and are proud to adhere to strict formulation criteria.”

“Naturally, we see [people using or taking our complimentary toiletries] as an affirmation that we made a good choice [in the product line],” Garchitorena says.

You’re also free to ask for more complimentary toiletries, but not more than you need over the course of your stay. Garchitorena and Hontiveros point out their hotels assume that the guests know their limits, the latter saying that “it’s not the profile of our guests” to ask for more than they need. In the same way, it is expected for guests to know that they shouldn't be taking home bathrobes, towels, or that pretty soapdish or lamp.

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And if you really feel that you can’t go home without them, call the front desk. They may be happy to let you purchase them.

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Stephanie Shi
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